At FORLOH we make things as strong as possible. Our no-concessions approach to durability pushes the limits of fabrics and manufacturing technology. Our products are covered by a lifetime warranty of any manufacturing defects. Hands down we stand by the quality of the American workforce that proudly builds our products for you. 

To start your warranty claim process please complete a warranty claim form HERE.

A customer service representative will respond with instructions on how to submit your claim, and resolve your warranty concern. 

NOT INCLUDED IN THE FORLOH WARRANTY

The saying force of nature is not included in our warranty. Damage by fire, water, moths, mold, snags, rips, tears, stains, pilling, discoloration or damage from normal wear and tear are issues not covered under warranty.

Warranty does not include:

• Normal wear and tear
• Misuse or improper care
• Accidents resulting in rips, tears, burns and stains
• Fabric fading over time
• Natural breakdown of materials/laminations with age
• Incorrect laundering
• Second items
• Not the original owner and was not purchased directly from FORLOH
• Final sale items are not eligible for returns or exchanges or warranty replacements. These are items that are on the Sales page. 
• Select Items that are out of stock are not available for a full warranty- select items can be swapped out for another product of similar make. Exclusion Apply. 

WARRANTIES

By law, garments sent in for warranty or repair must be clean; you must wash used garments before mailing. Dirty garments will be returned without a resolution of your return.

Please send repairs request inquiries to support@forloh.com and a customer service representative will respond and provide you instructions on how to submit your product. Repairs do take a few weeks to process and return to you, but our customer service representatives will be there every step of the way, to ensure you get back to the outdoors as soon as possible. 

REPAIRS

Our products are made to be worn in the field, and on the mountains and trails. Sometimes stuff happens and you take a fall, catch a snag, get to too close to the fire, and damage your gear. While wear and tear isn’t covered under our warranty, we are still here to help you every step of the way; we want to assist you in repairing your gear and getting you back to the outdoors.

Please send repairs request inquiries to support@forloh.com and a customer service representative will respond and provide you instructions on how to submit your product. Repairs do take a few weeks to process and return to you, but our customer service representatives will be there every step of the way, to ensure you get back to the outdoors as soon as possible. 

REPAIRS/NON-WARRANTY SERVICES

Damage happens. we’re here to help and get you back out there. Our partners, headquartered here in Whitefish, MT are repair specialists in technical outdoor gear, they can fix almost anything and fix it to last. With over 30 years repairing outdoor gear they will get your gear back fast. That gives you more time in the field and less time waiting for your gear.

Current turnaround times:
(Times are estimates and subject to change)

• Mail order repair – 2 to 4 weeks
• Laundry - 1 to 2 weeks

Pricing*:
(Prices are estimates and subject to change)

• Simple repairs: $20 -$50 – plus shipping
• Detailed repairs: up to $200 – plus shipping
• Specialty repairs/modifications: $200+ - plus shipping

*If a warrantable item is discovered, there will be no charge for Service. Defect repair will be covered under warranty.

*Free Shipping is not Applicable for International Returns, Hawaii, Alaska, or APO addresses.