Refund policy

Need to return an item? No worries, we're here to help! Your satisfaction with our products is our number one concern. We offer free returns and exchanges within 30 days of your purchase date.

Please note the following exceptions to our return policy:

  • Final sale items are not eligible for returns or exchanges. These are items that are on the Sales page. 
  • Returned items must have tags still attached, and must be returned in original packaging.
  • To be eligible for a return or exchange, your item must be unused, undamaged, and in the same condition that you received it.
  • Customized products (corporate, second-hand) are not eligible for returns or exchanges.
  • Gift cards are not eligible for returns or exchanges.

DOMESTIC RETURN / EXCHANGE PROCESS:

Free Exchanges and Returns on orders $125+, for all orders under $125 there is a $10 exchange and return fee when processing. 

  1. Click Here to begin your return/exchange.

  2. You will be prompted to enter your email address and order number.
  3. An authorization email will be sent with instructions on how to return or exchange your item(s), and get your items refunded, if applicable.
  4. Follow the prompts and complete the form, then print out your free shipping label.
  5. If for any reason you would like assistance with your return or exchange, please call our Customer Service Team at (833) 791-0091 or email at support@forloh.com.

Orders to Alaska, Hawaii and APO Military Bases are not eligible for FREE Returns

Once we receive your returned item(s), we will refund the original method of payment and/or send your exchange item(s). Please allow one billing cycle for credit card refunds to appear on your statement.

INTERNATIONAL RETURN / EXCHANGE PROCESS

International orders are NOT eligible for free returns or exchanges.

  • If you shipped your product internationally and desire to return or exchange your FORLOH merchandise, please call our Customer Service Line at 833.791.0091 or email us at support@forloh.com.

    PROCESSING YOUR REFUND

    Once we have received your returned item(s), we will perform an inspection. You will be notified via email that we have received your returned item(s). Once the inspection is complete, you will receive a status update for your refund – stating that it has been either rejected or approved.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method - typically within 7 business days.

    If rejected, your item will be sent back to the shipping address associated with the original order. If this address is different or has changed, please notify customer service at the beginning of your return/ process or change it on your FORLOH.com account.

      COMMON RETURN QUESTIONS

      How soon will I get my refund?

      Once your items are inspected by our customer service team we will process your refund; typically within 2 business days. An automatic refund email will go out as soon as it is processed but may take up to 5 business days to reflect on your account. 

        What items are non-refundable?

        • Items marked as final sale; final sale items are also not exchangeable.
        • Free gifts or promotional items with retail value.
        • Gift Cards