FORLOH LIFETIME WARRANTY
AT FORLOH WE MAKE THINGS AS STRONG AS POSSIBLE. OUR NO CONCESSIONS APPROACH TO DURABILITY PUSHES THE LIMITS OF FABRICS AND MANUFACTURING TECHNOLOGY. OUR PRODUCTS ARE COVERED BY A LIFETIME WARRANTY OF ANY MANUFACTURING DEFECTS. HANDS DOWN WE STAND BY THE QUALITY OF THE AMERICAN WORKFORCE THAT PROUDLY BUILDS OUR PRODUCTS FOR YOU.
PLEASE CONTACT US AT SUPPORT@FORLOH.COM TO BEGIN THE WARRANTY CLAIMS PROCESS. A CUSTOMER SERVICE REPRESENTATIVE WILL RESPOND WITH INSTRUCTIONS ON HOW TO SUBMIT YOUR CLAIM, AND RESOLVE YOUR WARRANTY CONCERN.
NOT INCLUDED IN THE FORLOH WARRANTY
THE SAYING FORCE OF NATURE IS NOT INCLUDED IN OUR WARRANTY. DAMAGE BY FIRE, WATER, MOTHS, MOLD, SNAGS, RIPS, TEARS, STAINS, PILLING, DISCOLORATION, OR DAMAGE FROM NORMAL WEAR AND TEAR ARE ISSUES NOT COVERED UNDER WARRANTY.
WARRANTY DOES NOT INCLUDE:
NORMAL WEAR AND TEAR
MISUSE OR IMPROPER CARE
ACCIDENTS RESULTING IN RIPS, TEARS, BURN, AND STAINS
FABRIC FADING OVER TIME
NATURAL BREAKDOWN OF MATERIALS/LAMINATIONS WITH AGE
NOT THE ORIGINAL OWNER AND WAS NOT PURCHASED DIRECTLY FROM FORLOH
BY LAW, GARMENTS SENT IN FOR WARRANTY OR REPAIR MUST BE CLEAN; YOU MUST WASH USED GARMENTS BEFORE MAILING. DIRTY GARMENTS WILL BE RETURNED WITHOUT A RESOLUTION OF YOUR RETURN.
PLEASE SEND REPAIRS REQUEST INQUIRIES TO WARRANTY@FORLOH.COM AND A CUSTOMER SERVICE REPRESENTATIVE WILL RESPOND AND PROVIDE YOU INSTRUCTIONS ON HOW TO SUBMIT YOUR PRODUCT. REPAIRS DO TAKE A FEW WEEKS TO PROCESS AND RETURN TO YOU, BUT OUR CUSTOMER SERVICE REPRESENTATIVES WILL BE THEIR EVERY STEP OF THE WAY, TO ENSURE YOU GET BACK IN THE OUTDOORS AS SOON AS POSSIBLE
Our products are made to be worn in the field, and on the mountains and trails. Sometimes stuff happens and you take a fall, catch a snag, get to too close to the fire, and damage your gear. While wear and tear isn’t covered under our warranty, we are still here to help you every step of the way; we want to assist you in repairing your gear and getting you back to the outdoors.
Please contact us at firstname.lastname@example.org to begin the process. A customer service representative will respond with instructions on how to submit your product. Repairs do take a few weeks to process and return to you, but our customer service representatives will be there every step of the way, to ensure you get back in the outdoors as quickly as possible.
Repairs/ Non-Warranty Services
Damage happens. we’re here to help and get you back out there. Our partners, headquartered here in Whitefish, MT are repair specialists in technical outdoor gear, they can fix almost anything and fix it to last. With over 30 years repairing outdoor gear they will get your gear back fast. That gives you more time in the field and less time waiting for your gear.
(Times are estimates and subject to change)
Current turnaround times:
Mail order repair – 1 to 2 weeks
laundry - 1 to 2 weeks
Pricing* (Prices are estimates and subject to change)
Simple repairs: $20 -$50 – plus shipping
Detailed repairs: up to $200 – plus shipping
Specialty repairs/modifications: $200+ - plus shipping
*If a warrantable item is discovered, there will be no charge for Service. Defect repair will be covered under warranty.